Refund Policy – Music Studio & Beat Marketplace
Effective Date: May 29, 2025
Last Updated: May 29, 2025
1. Our Refund Commitment
We stand behind the quality of our services and digital products, and we want every customer to be completely satisfied with their experience. This comprehensive refund policy outlines the terms and conditions under which refunds are available for our various services, including studio bookings, beat purchases, subscriptions, and additional services.
Our goal is to provide fair and transparent refund procedures while protecting both our customers’ interests and our business operations. We believe in building long-term relationships with our clients, and our refund policy reflects our commitment to customer satisfaction and professional service delivery.
Processing Timeline: Once a refund is approved, your amount will be credited within 5 to 7 business days. The exact timing may vary depending on your payment method and financial institution’s processing procedures.
2. Digital Beat Purchase Refunds
Standard Beat Licenses: Digital beat purchases are generally non-refundable due to the instant download nature of digital products. However, we offer refunds in specific circumstances where technical issues prevent proper download or when the delivered product significantly differs from the advertised description.
Technical Issues: If you experience download failures, corrupted files, or other technical problems that prevent you from accessing your purchased beats, we will either provide a working download link or issue a full refund within 24 hours of reporting the issue.
Quality Guarantee: We guarantee that all beats meet professional production standards. If a purchased beat contains technical defects such as audio clipping, significant noise, or other production flaws that weren’t disclosed, you may request a refund within 7 days of purchase.
Wrong License Type: If you accidentally purchase the wrong license type for your intended use, we offer a one-time exchange or upgrade option within 48 hours of purchase. Downgrade requests may be eligible for partial refunds based on the price difference.
Duplicate Purchases: Accidental duplicate purchases of the same beat will be refunded in full when reported within 30 days, provided the duplicate download wasn’t accessed.
3. Studio Session Refund Policy
Advance Cancellations: Studio sessions canceled more than 48 hours before the scheduled time are eligible for a full refund minus a 25 administrative fee. This policy allows us to potentially rebook the time slot while compensating for administrative costs.
Short Notice Cancellations: Cancellations made between 24-48 hours before the session receive a 50% refund. This partial refund recognizes the difficulty in rebooking studio time on short notice while providing some compensation for your change in plans.
Same Day Cancellations: Cancellations made less than 24 hours before the scheduled session are eligible for a 25% refund only in cases of documented emergency (medical emergency, family crisis, or severe weather conditions). Standard same-day cancellations forfeit the entire payment.
Equipment Malfunction: If our equipment failure significantly impacts your session and cannot be resolved within 30 minutes, you will receive a full refund plus a complimentary makeup session of equal duration.
Power Outages and Force Majeure: Sessions interrupted by circumstances beyond our control (power outages, natural disasters, government orders) will be rescheduled at no additional cost or refunded in full at your preference.
4. Subscription Service Refunds
Monthly Subscriptions: Monthly beat subscription services can be canceled at any time, with access continuing until the end of the current billing period. Partial month refunds are not provided, but you retain full access to downloaded content and your account benefits until the subscription expires.
Annual Subscriptions: Annual subscriptions may be refunded on a pro-rated basis during the first 30 days after purchase. After 30 days, refunds are limited to extraordinary circumstances such as extended platform outages or significant service degradation.
Service Interruptions: If our subscription services experience extended downtime (more than 48 consecutive hours), subscribers will receive account credit equal to the pro-rated value of the downtime plus an additional 25% credit as compensation for the inconvenience.
Feature Changes: If we significantly reduce subscription features or content availability, existing subscribers may request pro-rated refunds for the remaining subscription period or choose to migrate to a comparable plan at no additional cost.
5. Custom Production and Additional Services
Custom Beat Production: Custom beat orders require a 50% non-refundable deposit to begin work. The remaining balance is refundable if we cannot deliver a product that meets the agreed-upon specifications after three revision rounds.
Mixing and Mastering Services: These services come with a satisfaction guarantee. If you’re not satisfied with the final product after two rounds of revisions, you may request a full refund within 14 days of delivery.
Session Musician Fees: Fees for session musicians are refundable only if the musician fails to appear or cannot perform to professional standards. Weather-related cancellations result in rescheduling rather than refunds.
Rush Service Charges: Express delivery fees for expedited mixing, mastering, or custom production are non-refundable once work begins, regardless of whether standard delivery times could have been met.
6. Refund Request Process
Submission Requirements: All refund requests must be submitted through our customer support portal or via email to info@av3music.com
. Include your order number, detailed reason for the refund request, and any supporting documentation.
Required Information: Your refund request should include your full name, email address associated with the account, transaction ID or order number, specific reason for the refund, and any relevant screenshots or documentation supporting your claim.
Review Timeline: We review all refund requests within 2 business days of submission. Complex cases involving custom work or technical issues may require up to 5 business days for thorough investigation.
Communication During Review: You will receive an acknowledgment email within 24 hours of submitting your request, followed by regular updates on the review status. Our customer service team may contact you for additional information if needed.
Approval Notification: Once your refund is approved, you will receive an email confirmation with details about the refund amount and expected processing timeline.
7. Refund Processing and Timeline
Processing Timeline: Once refund approved, your amount will be credited within 5 to 7 business days. This timeline begins from the date of approval, not from the initial request submission.
Payment Method Considerations: Refunds are processed using the same payment method used for the original purchase. Credit card refunds typically appear within 3-5 business days, while PayPal refunds are usually instant. Bank transfers may take up to 7 business days depending on your financial institution.
International Payments: International wire transfers and payments made in foreign currencies may take up to 10 business days due to additional banking procedures and currency conversion requirements.
Processing Fees: For refunds processed more than 30 days after the original transaction, a 3% processing fee may be deducted to cover payment processor charges and administrative costs.
Partial Refunds: When partial refunds are issued, the refund amount will be clearly explained in your approval email, including any deductions for administrative fees or pro-rated usage.
8. Non-Refundable Items and Services
Digital Downloads: Once you have successfully downloaded beat files, the purchase becomes non-refundable except in cases of technical defects or misrepresentation of the product.
Used Studio Time: Any portion of a studio session that has been completed cannot be refunded, even if you choose to end the session early due to personal reasons.
Licensing Upgrades: License upgrades from basic to premium tiers are non-refundable once the enhanced rights have been granted and the original restrictive license has been superseded.
Gift Certificates: Purchased gift certificates and promotional credits are non-refundable but never expire, ensuring that the value can always be used for future services.
Third-Party Services: Costs for third-party services arranged through our platform (such as external mastering, distribution, or legal services) are subject to those providers’ refund policies.
9. Dispute Resolution and Appeals
Appeal Process: If your refund request is denied and you believe the decision was made in error, you may submit an appeal within 14 days of the denial notification. Appeals should include additional supporting information or clarification of circumstances.
Escalation Procedure: Appeals are reviewed by senior management and our customer advocacy team. This process typically takes 3-5 business days and provides a fresh perspective on your situation.
Alternative Solutions: When full refunds aren’t possible, we often propose alternative solutions such as service credits, complimentary sessions, license upgrades, or extended subscription periods that provide equivalent value.
Mediation Option: For significant disputes that cannot be resolved through our standard process, we offer third-party mediation services to reach a fair resolution for all parties involved.
10. Special Circumstances and Exceptions
Medical Emergencies: Documented medical emergencies affecting the customer or immediate family members may qualify for exception refunds even outside normal policy parameters. Medical documentation may be required.
Military Deployment: Active military personnel facing sudden deployment or relocation may receive full refunds for unused services and subscriptions regardless of standard cancellation timeframes.
Natural Disasters: Customers affected by natural disasters, declared emergencies, or similar extraordinary circumstances may qualify for emergency refund provisions with appropriate documentation.
Platform Technical Issues: Extended outages or technical problems on our end that prevent service delivery will result in automatic refunds or service credits without requiring a formal request.
Educational Hardship: Students facing financial hardship due to circumstances beyond their control may qualify for partial refunds or payment plan modifications on a case-by-case basis.
11. Refund Prevention and Customer Success
Pre-Purchase Consultation: We offer free consultations to ensure you select the right services and license types for your needs, reducing the likelihood of refund requests due to mismatched expectations.
Preview Options: All beats include 30-second high-quality previews, and we offer extended preview options for potential bulk purchasers to ensure satisfaction before buying.
Clear Communication: Our service descriptions, license terms, and pricing are designed to be transparent and comprehensive, helping you make informed decisions that align with your needs and budget.
Customer Support: Our customer success team is available to address concerns and resolve issues before they escalate to refund requests, often finding solutions that meet your needs without requiring returns.
12. Contact Information and Support
Refund Department: For all refund-related inquiries and requests:
- Email: info@av3music.com
- Phone: +(91) 9779967774 (Monday-Friday, 9 AM – 6 PM)
- Live Chat: Available on our website during business hours
- Response Time: Initial response within 24 hours, resolution within 2-5 business days
Customer Advocacy: For escalated concerns or complex situations:
- Email: info@av3music.com
- Direct Line: +(91) 9779967774
